House Rules
  1. By purchasing a cinema ticket, patrons agree to abide by these House Rules.
  2. A copy of these House Rules is available on the cinema premises and on the cinema's website.
  3. The recording of images or sound is strictly prohibited on cinema premises. Violation of this rule may result in civil and/or criminal legal action.
  4. The cinema does not accept responsibility for the content of advertisements, trailers, or films shown.
  5. The cinema reserves the right to alter the programme schedule.
  6. All services on cinema premises are used at the patron's own risk.
  7. Reserved but uncollected tickets will be cancelled no later than 25 minutes before the scheduled start of the screening.
  8. Reserved tickets can only be collected from the cinema box office.
  9. Complaints (e.g., for tickets issued for an incorrect time) cannot be accepted once patrons have left the box office.
  10. Discounted tickets can only be issued upon presentation of valid proof of eligibility (e.g., student ID, loyalty card).
  11. Only food and drink purchased from the cinema's concessions counter may be consumed on the premises.
  12. In the event of a cancelled screening, the cost of items purchased from the concessions counter cannot be refunded.
  13. A ticket must be purchased for all patrons attending cinema screenings (e.g., police officers, military personnel, journalists, children over the age of two).
  14. For tickets purchased in person, refunds can be issued up until the scheduled start time of the film.
  15. For online ticket purchases, please always check the film title, date, and screening start time. After an online purchase, our system will automatically send a confirmation email. Please verify your email details. If you find any discrepancies, please contact our customer service using the provided contact information.
  16. For online ticket purchases, tickets can be cancelled up to 1 hour before the screening. In case of cancellation, the ticket price will be refunded within 30 days, or exchanged for a different screening chosen by the patron, subject to any price difference.
  17. For tickets purchased through the online ticketing system, the rules regarding the right of withdrawal set forth in the Online Ticketing Terms and Conditions shall apply: The cinema visitor may not exercise their right of withdrawal pursuant to Section 29 (1) (a) and (l) of Government Decree 45/2014. (II.26.), given that the film screening comprising the subject matter of the contract expressly constitutes a service related to leisure activities, which exclusively pertains to a film screening to be held at a specific time (date of performance) selected by the Viewer and confirmed by the Service Provider.
  18. If a screening is cancelled or interrupted due to technical reasons, purchased tickets will be refunded at the box office or exchanged for a different screening chosen by the patron.
  19. We cannot accept liability if a film starts late and this results in additional costs for the patron (e.g., parking fees or travel expenses).
  20. We reserve the right not to accept prize tickets (or complimentary tickets) for certain screenings.
  21. Bringing items onto cinema premises that could pose a safety risk or disturb other patrons (e.g., flags, laser pointers) is prohibited.
  22. Cinema staff have the right to remove individuals from the premises who are behaving inappropriately or disturbing the enjoyment of others.
  23. Any person found damaging cinema property will be reported to the police.
  24. The cinema accepts no responsibility for personal valuables brought onto the premises.
  25. Footage from the CCTV system on the premises may be retained by the cinema. It will only be disclosed to authorities upon official request as part of legal proceedings.
  26. Smoking is strictly prohibited throughout the entire cinema premises.
  27. Animals are not permitted on cinema premises, with the exception of registered assistance dogs.
  28. The cinema cannot be held responsible for any harm or distress caused to a patron by another patron.
  29. For all matters not covered by these House Rules, the provisions of current applicable legislation shall apply.
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Hungarian National Bank license number: H-EN-I-1064/2013.